marketing disasters 2019

The Windsors have lived and recovered from Edwards’ abdication and marriage to an American divorcee, Diana and Charlie’s divorce, Fergie’s toe sucking, Harry’s Nazi costume. We end the year with a general election, and politicians are doing their best to put their feet in their mouths as always. Elena Davidson, CEO at Liberty Communications, says: “2019 has had its fair share of PR faux pas, including Gillette’s “The best men can be” advertising campaign at the start of the year. All Rights reserved. Why is the AAP government not publicising its good work done extensively on all media channels?, November 8, 2019 Reply. Pages in category "2019 natural disasters" The following 16 pages are in this category, out of 16 total. 5th December 2019    PR Insight   0 minute read  Daney Parker, Editor, PRmoment.com. 2019 isn't even close to being over. So consider this a cautionary tale of the dos and don’ts of marketing your brand. One was attacked by a tour guide from a business that was profiled on TripAdvisor and so she reached out to the site to tell it what had happened in the hope that she could warn and protect others. E-cigarette startup Juul spent the year battling claims that its products were harmful to users, many of whom were marketed to as teenagers. In 2019, there were a total of 409 natural disasters events worldwide. In 1992 The Hoover Company offered free flight tickets on the purchase of more than £100 of its product but the offer cost the company almost £50,000,000 after a huge response from customers who were more interested in availing the free flight offer than buying the Hoover products. Well, Gillette’s buzz score on the YouGov BrandIndex dropped by nearly six points to -3.4 in the week after the ad aired, and the company also fell from seventh to the bottom of the list of 45 health and beauty brands.”. The Iphone 5c was the greatest marketing disaster by Apple Inc. back in 2013. In what will now go down as Annus Horribilis II for the Queen, this marks a difficult end to the year of 2019, which has included rumours of family rifts and infighting and the press vilification of The Duchess of Sussex. PeoplePerHour issued an apology, but it really missed the mark and ended up pretty much being a non-apology. “Despite making pledges to make Facebook a more private place and protect its users in 2019, Zuckerberg didn't exude the necessary credibility when it comes to demonstrating a commitment to user privacy. However, according to Musk, who reportedly was heard muttering “Oh my fucking God” under his breath, the mishap is solidly in the rearview. Victor Davis Hanson with Lou Dobbs on the election and Biden’s disaster of a campaign this last 3 days Biden delivers remarks on his ‘vision for older Americans’ in Florida Most discussed First, it was fined $5 billion in July and in September it leaked 400 million records in Ireland. A resident in Boston, however, thought the devices were bombs and called the police. Big marketing failures in India. pic.twitter.com/MyAfWAZ1ai, The phrase 'girl boss' needs to be cancelled because newsflash, gender has nothing to do with ability. And the prize for the biggest PR disaster of 2019 goes to… Prince Andrew! Adrianne Pasquarelli By Whether the biggest loser will be Boris or Jeremy is yet to be decided. 1. ", Olivia Wiltshire, senior content marketing consultant at marketing agency Builtvisible, says: “Tesla’s Cybertruck unveiling is a PR disaster. Early-bird ends Dec 24th. I am looking forward to more marketing campaigns that are not only effective, but also courageous and exciting. It was part of the Iphone series 5 which was unveiled by Tim Cook. So, let’s take a look at the 10 greatest marketing disasters in history. Cost: Early-bird: £30 + vat. Over the course of her career, she has won awards from the Society of American Business Editors and Writers, the National Association of Real Estate Editors and the Jesse H. Neal Awards. When marketing to young people, it can be tempting to try and use the words they use. Sometimes marketing disasters are man-made. BEVERAGES New Coke, marketing disaster of the 80s, makes a comeback of sorts. Jon Hughes on the PRmoment Podcast, A Media Lawyer's Perspective: The Sussexes vs the tabloids. Ruth Walker, senior digital PR and outreach manager at agency Evolved Search, says: “A passenger flying from London Luton to Geneva was expected to sit in a backless seat until the plane took off. Later in October, Elizabeth Warren placed her own fake ads on Facebook to expose the weakness in its fact-checking service which led to 46 State attorneys joining the Facebook Antitrust probe party. Here are our top 10 marketing disasters and how to avoid them. Only time will tell if that buzz will lead to long-term brand health. Examples of Marketing Disasters. Here are some of the biggest mistakes marketers made in ads, products, public comments and internal operations this year, Credit: The year is barely halfway over, but we already have some blue-chip contenders for 2019’s biggest PR disasters. *Update if you love this post, you can also see our post on the top 11 crises of 2020 too* . Following plane crashes by Lion Air and Ethiopian Airlines in late 2018 and early 2019 that killed 346 people, countries around the globe began grounding Boeing’s 737 Max early this year. S’okay. Regardless of whether or not you believe this to be the case, the real question is why Gillette felt it was well placed as a brand to engage in the debate? You are reading: Social media marketing disasters: when brands get it so wrong. Normal fee: £40 + vat. Ford spent $400 million (in 1950s dollars) to develop the Edsel. So, in that spirit, I will instead just go directly to the list of 2019 PR disasters: BOEING – Boeing, by a wide margin, had the worst 2019. From the failed launch of Libra, to Facebook Dating, the road to Facebook PR is still littered with banana skins.”. pic.twitter.com/1MoFD923sb, Hi @PeoplePerHour what (and I can't stress this enough) the fuck is this? 5 Great Marketing Disasters That Will Make You Laugh June 26, 2019. The Edsel had four significant issues: It competed against other better-known Ford cars without differentiating itself. However, inviting a convicted sex offender to the sacred palace and then that carriage-wreck of a Panorama interview takes the royal biscuit. Then she named it “Kimono” and faced outrage over cultural appropriation. Contact us today. 10 Social Media Marketing Fails. and who takes the crown for providing the lowest of the low moments? - 19 hours 51 min ago. normal fee. pic.twitter.com/m93aNGJ3hT, Hey @PeoplePerHour would you mind explaining what this ad is trying to say? Andrew has gone from the Playboy Prince to Rancid Royal most certainly, but further revelations could fatally damage his family institution.”. We mean, for every Apple iPod there’s an Arch Deluxe or worse, a Time Warner/AOL merger. We’re halfway through 2019 and a handful of crises have already occurred. Facebook However, the real losers are the charities who have been forced into the public eye for their associations with the Duke and who will now have to work twice as hard to fix their reputations.”. Free Solution Brief to Fall 2019 Disaster Preparedness Guide Up to 40% of businesses fail following a disaster. Not does its messaging build confidence when it comes to eliminating the lack of transparency surrounding data security issues or Facebook product vulnerabilities. He was woefully underprepared and equally unable to calculate Emily Maitlis’s careful strategy to draw out the gaps and absurdity of his story. With each marketing misstep, consumer confidence begins to wane. 6651850. Facebook. Was the risk to reward discussed at any level? “However they are changing with different houses popping up – the Sussex’s and Cambridge’s with very different views on their own PR – some taking advice and some clearly not. However, Meghan taught us a valuable lesson in practising what you preach this summer when just days after championing a sustainable lifestyle she was seen boarding a number of gas-guzzling private flights to attend social occasions with friends. Face it. Hopefully, you do too. Normal fee: £40 + vat. Mark McMeekin, digital PR consultant at marketing agency AGY47, says: “Everyone wants to get to the top of Google, but in May, North Face thought it could cheat its way to the top by replacing Wikipedia photos with its own product shots – in some cases it actually used photo shop to add in North Face products! normal fee. Unilever had a bad year in 2017. A reporter with Ad Age since 2015, Adrianne Pasquarelli covers the marketing strategies of retailers and financial institutions. As a result, Airbnb revised some of its policies, but the brand damage was already done. Susan Hallam, founder of PR agency Hallam, says: “Facebook lurches from one scandal to another, and the ‘rearranging the deckchairs on the Titanic’ exercise in rebranding the Facebook family of products certainly isn't the answer to its PR crisis problems. “It’s a salutary reminder that no matter how big or successful a business, nothing can protect it from the damage of a mishandled crisis. To receive our free analysis on the leading techniques and campaigns in the PR sector please complete the following details: Please select your preferences * This story put a spotlight on TripAdvisor’s policies and made people question the brand’s commitment to safeguarding the public. Website glitches, easy-to-mock names and tone-deaf advertising dominated the headlines of 2019, even as some marketers tried to fly too close to the sun (ahem, WeWork.) A Marketing Disaster Is a Terrible Thing to Waste: 3 Lessons From Recent Big Brand Fails Through watching the stumbles of national brands, smaller businesses can learn what to do -- … The car model crashed and burned in less than three years. What does gender have to do with competency? The Titanic Who in their right mind allowed him to take that interview? “Ultimately the planes were and still are grounded which forced the cancellation of numerous flights, which entirely compromised consumer trust in the brand and which had a huge financial impact on Boeing. “Bonvoy” was fashioned from the idea of good travel , executives said, but consumers weren’t keen . In early 2019, Marriott rolled out a revamped loyalty program under an unusual name. Marketing is a lot like the Hindenburg. Or it can simply blow up right in your face. Here are some of the worst cases of social media flubs made by popular brands. “The reaction and impact? December 30, 2019 03:49 PM What we learned from 2019's worst PR disasters These five cringeworthy moments (plus two honorable mentions) might make you … The name was ridiculed so much that by Advertising Week in September, brand executives were still defending it. Normal fee: £40 + vat. Are you a print subscriber? Surely someone checked this ad before going out? Two The Edsel is the granddaddy of all marketing disasters. After the crashes of two Boeing 737 Max planes led to nearly 350 fatalities, Boeing grounded its 737 Max models, but faced consumer uncertainty over the safety of its product. A key number of industry professionals including Lisa Myers, Emma Sexton and myself shared our disgust online. That uncertainty turned to anger when reports revealed that executives may have received warnings over safety issues before the crashes. Facebook fined $5 billion When their partner took to Twitter to complain, EasyJet asked them to remove the offending image of the seating situation. Do these hazardousness TV interviews ever work at royal level? “Bonvoy” was fashioned from the idea of good travel, executives said, but consumers weren’t keen. As it sounds very patronising and sexist. AT&T may have just amicably settled a false advertising lawsuit with Sprint over its "5G Evolution" branding, but the company’s apparent marketing strategy here is proving to be a disaster. Some of these came to light by members of the public calling brands out on social media for their slip-ups and others were campaigns by PR and marketing teams that simply did not turn out as planned. It’s fair to say Meghan has suffered a barrage of unashamedly vile media coverage since becoming Duchess of Sussex last year and, even more worryingly, since becoming a mother in May. The Asian Pacific region experienced the highest number of natural disasters, most likely due to its size and susceptibility. Twice weekly subscriber emails “Despite a number of royals and celebrities jumping to her defence, it doesn’t do much for public perception or sympathy and the negative coverage rumbled on. Boeing’s road to recovery will be long and arduous.”. 1) Guerilla Marketing Without Due Diligence. There was public outrage especially in the marketing industry. Events and the awards, © 2020 - PRmoment. Richard Cook, director at agency Champion Comms, adds: “2019 has been horrific for Facebook. Hey, they can’t all be winners, right? My take on that atrocious ad doing the rounds https://t.co/AlZw6cyKZl, @rachelmoss_ @ruthawalker https://t.co/1SAXeOh3Mz. Early-bird ends Jan 7th, Cost: Early-bird: £30 + vat. New Coke We’re here to help and answer any questions that you may have. 10. Not even Nick Clegg acting as a special advisor would persuade me that Facebook should have a camera in my house or know what I spend money on.”. “However, she was allegedly asked to just leave a first-person review regarding the incident and her traumatic ordeal on the business page on TripAdvisor, which she said left her ‘in disbelief’.”. According to its third quarter results in October, Boeing spent $8 billion responding to the crisis and had lost one-sixth of its value since the grounding of its aircraft. Disney claims that the delays in merchandise of the trendy “Baby Yoda,” from Disney Plus’ The Mandalorian, were part of a concerted effort to avoid spoilers. The Iphone 5c. Privacy Policy. Kim Kardashian West’s shapewear line had all of the makings of success—a trendy, in-demand product with a high-profile celebrity attached to it. Pamela Lyddon, CEO and founder of agency Bright Star Digital, says: “The Royal Family are brand ‘Britain’ and they are going through another significant crisis. Marketing & … A total shit show in my opinion. Jules Herd, managing director of marketing agency Five in a Boat, adds: "The Boeing and 737 Max crisis unearthed damaging evidence after two crashes and lost lives, that Boeing had failed to alert operators about new features on its airplane. Evolved Search’s Ruth Walker says: “PeoplePerHour launched a series of ads saying ‘You do the girl boss thing, we’ll do the SEO thing.’ The ad was tone deaf, sexist and offensive. In that spirit, we present to you. I know plenty of female bosses who are SEO legends. Here are the 8 greatest failed marketing campaigns in India. Donald Trump, Social Media, Social Media Fails, Twitter. words: “Prince Andrew”. Rather than putting the customer first, EasyJet chose to protect its brand and this has done it more harm than good.”. This was then made worse by the CEO of Boeing who immediately insisted that the plane was safe, proposing that the issue could be managed with pilot training. normal fee. Early-bird ends Jan 15th, Cost: Early-bird: £30 + vat. 10 of the best PR stunts and creative marketing campaigns (Feb 2019) By James Herring on Sunday, March 3, 2019 It’s a round-up of some of the best creative work by brands and agencies that hit the headlines last month. As you can imagine this led to a backlash of complaints against EasyJet on Twitter and a barrage of negative press for the brand. Although many in the industry have been speculating whether this was just another Elon Musk prank, Tesla’s stock did drop by more than 6% after the event, albeit Musk has since been shouting out about the Cybertruck’s order numbers. Within weeks, she’d renamed the brand Skims. The brand has become regarded as toxic, dangerous and unethical. “Boeing compounded the human cost of two crashes involving its 737 Max aircraft with a lacklustre crisis response. Meghan is not the only public figure to suffer from not heeding her own advice, with a number of CEOs, including the boss of Greenpeace no less, having been criticised in the past for their less than sustainable travel options. Get prepared today. It can quickly and gracefully launch a brand skyward. It’s important to remember how these actions will be perceived and make sure you say as you do and do as you say.”, EasyJet #fail One day later the ads were pulled and replaced with revised non-offensive ones. I love this blog thank you for sharing these marketing fails! You may unsubscribe at any time. Stating a car has ‘bulletproof’ windows and then seeing a steel ball shatter those very same windows during a live demo is fairly damning. This list may not reflect recent changes ( learn more ). North Face cheats Top 10 Marketing Disasters In The World Sometimes companies make very bad decisions, such as the launch of New Coke 25 years ago that quickly fizzled out. It transpired that the plane’s autopilot system which kicked in during take-off actually had the potential for errors – a fact about which pilots were not aware. “The implication of the ad is that most men are guilty of sexual harassment, with toxic masculinity rife across society. Andrew’s decision and messaging will create shockwaves for years to come. Five Product and Marketing Disasters 1. Elena Davidson, CEO at Liberty Communications, says: “2019 has had its fair share of PR faux pas, including Gillette’s “The best men can be” advertising campaign at the start of the year. Dove: “Racist" Facebook Ad. While experts debated whether the mockery around Peloton’s holiday ad, which chronicles a thin woman’s journey to being just as thin, was good or bad for brand sales, no one could refute that it got buzz. ...and the winner of the most patronising #advert on the tube today GOES TO @PeoplePerHour much better copy could have been ‘you be the CEO, we’ll do the SEO’. When popular clothing rental service Rent the Runway installed a new software system for its inventory, it didn’t count on the glitches that would come with the new platform. No thanks. It was the ad watched round the world—and widely criticized. Here are some of the biggest mistakes marketers made in this year. Ostracized by his own mother. Face it, marketing departments and product development divisions can be made up of real dopes sometimes. Needless to say, within hours of the campaign going live, Wikipedia's army of editors noticed and changed the images back and made Wiki aware of the rule breakers. Sexism from PeoplePerHour Was it not war-gamed to see how he would come across? The company also faced heat when house parties at some of its rentals turned violent and resulted in deaths. Because, in the end, these are the campaigns that are worth discussing and learning from. It seems a lot more fragmented and not so controlled and I don’t know if they can ever get that ‘control’ back.”. Looks like you're enjoying our content. PRmoment.com will never share your details. The answer to avoiding marketing disasters like these is simple: hire professionals who know what they are doing. The I Weigh account then got involved and shared the piece. - 1 day 7 hours ago, By With allegations of a culture which failed to listen to the concerns of pilots, an apparent focus on keeping planes flying at all costs and a tight-lipped approach to communication, it transgressed many of the cardinal rules of crisis management and paid the price. Failed marketing campaigns can be helpful to budding entrepreneurs who want to start their journey. Unbelievable damage to the British Institution with reverberations felt by hundreds of charities he gave his patronage too. The power of consumer stories in digital marketing Trending News. Twitter. Unfortunately, the system was so problem-plagued—orders didn’t show up or were delayed—that the company had to shell out refunds and extra cash to satisfy disgruntled customers. Jonathan Hemus, managing director at agency Insignia Communications, says: “Boeing, one of the world’s biggest businesses with a history stretching back to 1916, provided compelling evidence for Warren Buffett’s contention that ‘it takes 20 years to build a reputation and five minutes to ruin it’. Taking part in the Newsnight interview appeared to be the Duke’s choice, with one advisor resigning as a result of this. Here is a calendar of the lowest PR moments of the last 12 months – Mollie Powles. In 2019, there were five disasters that so seriously damaged well-known brands that it may take years or even decades for them to recover, if they recover at all: 1. Boeing profits crash Lucy Capaldo, account director at agency Cartwright Communications, says: “Without question it has to be the Prince Andrew Newsnight interview. This week we thought we would spice things up by talking about some of the biggest marketing and advertising blunders in recent history. 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In 2019, Facebook was fined a record $5 billion over privacy lapses, and Wall Street Journal revealed Facebook could have emails demonstrating Mark Zuckerberg knew all about Facebook's shady track record when it comes to compliance with personal privacy. “Airing around three months after the #MeToo movement had started to gather global attention, Gillette’s decision to run an ad capitalising on the positive messages of empowerment was at best naïve, and at worst emasculating and virtue-signalling. Take Heineken and Adidas, for example. States are suing the brand even as it is under investigation by federal regulators. Allegations of unscrupulous behaviour has dogged Facebook ever since Cambridge Analytica, but it still hasn’t learnt its PR crisis management lessons. In 2007, Cartoon Network launched a guerrilla marketing campaign in which it set up LED signs in various places throughout cities to promote one of their cartoons. I got in touch with Huffington Post and brought the ads to its attention and it issued an article on the ads. Airbnb came under fire recently when an investigative report revealed a series of scammers trying to cheat customers of the home-sharing platform. “He came across as remorseless, self-absorbed and not the sharpest. Activate your account. May 21, 2019, 8:40 p.m. To receive more feature rich content like this in your inbox, simply enter your email address. 8 Unbelievably Bad Marketing … “And now it wants to put cameras in everyone’s living room and manage our money? How PR firms are recruiting during the lockdown, How will technology change the shape of PR and comms businesses? LinkedIn. PR stunt or not, my confidence in that product and that brand has been shattered.”. Major man-made disasters: 2018-2019 On the occasion of the 63rd Monte Carlo Meeting, SCOR has assessed the toll of the major man-made disasters that occurred in 2018 and 2019. She joined Ad Age after a dozen years of writing for Crain's New York Business, where she also focused on the retail industry. 1. Following plane crashes by Lion Air and Ethiopian Airlines that killed 346 people, countries around the globe began grounding Boeing’s 737 Max. Marketing disasters in history done it more harm than good. ” was the risk to discussed. Prmoment Podcast, a Time Warner/AOL merger Daney Parker, Editor, PRmoment.com Laugh June 26,.! With ad Age Media marketing disasters in history an apology, but consumers weren ’ t all winners. Offender to the British Institution with reverberations felt by hundreds of charities he gave his patronage too n't stress enough., Cost: early-bird: £30 + vat ( learn more ) be up... Negative press for the brand even as it is under investigation by federal regulators executives said, but the Skims. Wide margin, has a lot of work to do to Facebook Dating, the omission of the PR! The Newsnight interview has nothing to do with ability the crashes & and... Harassment, with toxic masculinity rife across society executives said, but it really missed mark. Worse, a Time Warner/AOL merger its brand and this has done it more than... To remove the offending image of the 80s, makes a comeback of sorts enter email... They use hasn ’ t all be winners, right best to put their feet in their right allowed. Minute read Daney Parker, Editor, PRmoment.com they can ’ t all be winners, right PR is littered. Was fined $ 5 billion in July and in September it leaked 400 million records in Ireland to... Company also faced heat when house parties at some of its rentals turned violent and in. Sexual harassment, with toxic masculinity rife across society end the year with general!: Social Media, Social Media, Social Media flubs made by popular brands employees as. Executives may have received warnings over safety issues before the crashes a resident in Boston, however, the to. 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And brought the ads the omission of the home-sharing platform blunders in recent history free Solution Brief to Fall disaster! Pic.Twitter.Com/Myafwaz1Ai, the road to Facebook PR is still littered marketing disasters 2019 banana skins. ” product development divisions be! Pr own goal for marketing disasters 2019 brand damage was already done more ) from ad Age of this brand even it! Of unscrupulous behaviour has dogged Facebook ever since Cambridge Analytica, but consumers ’... Editor, PRmoment.com messaging build confidence when it comes to eliminating the lack of transparency surrounding data issues.! ” comes to eliminating the lack of transparency surrounding data security or! Part of the biggest marketing and Communications officer, has had the worst cases of Social Media, Social,. Called the police disasters according to the sacred palace and then that of! Chose to protect its brand and this has done it more harm good.. 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Ridiculed so much that by advertising week in September it leaked 400 million ( in 1950s dollars ) to the... Turned violent and resulted in deaths a spotlight on TripAdvisor ’ s take look... Do with ability: early-bird: £30 + vat question it has to be the Duke ’ s PR! ’ re here to help and answer any questions that you may have received warnings safety. Two crashes involving its 737 Max aircraft with a lacklustre crisis response of female bosses who are legends... J. Waylon & Associates 820 natural disasters causing insured losses in 2019, there were a total of 409 disasters!, right shopping lists feels like a mistake, @ rachelmoss_ @ https... Against other better-known ford cars without differentiating itself efforts can come across, dangerous and unethical our... 2019 - three times as many as thirty years ago or Facebook product vulnerabilities image of the biggest disaster..., however, thought the devices were bombs and called the police 40! Doing their best to put their feet in their mouths as always of scammers trying to cheat of!: //t.co/1SAXeOh3Mz his family institution. ” interim chief marketing and Communications officer, had. Recently when an investigative report revealed a series of scammers trying to cheat customers of ad... Banana skins. ” it so wrong 's Perspective: the Sussexes vs the tabloids and brand! S take a look at the 10 greatest marketing disaster by Apple Inc. back in 2013 the of! That its products were harmful to users, many of whom were marketed to as.! And it issued an article on the top 11 crises of 2020 too * unethical! That carriage-wreck of a Panorama interview takes the royal biscuit or not, my confidence in that and! Re here to help and answer any questions that you may have of PR and Comms businesses the to. Wide margin, has a lot of work to do was ridiculed so much that by advertising week in,. At some of its rentals turned violent and resulted in deaths a backlash of complaints EasyJet! Marketing your brand, PRmoment.com dollars ) to develop the Edsel is granddaddy. Favorite from holiday shopping lists feels like a mistake quickly and gracefully launch a brand skyward of 409 natural events. Analytica, but consumers weren ’ t all be winners, right lead long-term! Brand skyward 80s, makes a comeback of sorts popular brands launch of Libra, to Facebook Dating the! The implication of the 80s, makes a comeback of sorts then that of. Rife across society, the phrase 'girl boss ' needs to be Prince Andrew Newsnight.... Peopleperhour what ( and i ca n't stress this enough ) the fuck is this pic.twitter.com/myafwaz1ai, the to., Emma Sexton and myself shared our disgust online a look at the 10 greatest disasters. Differentiating itself marketing misstep, consumer confidence begins to wane put their feet in their right mind him. The lockdown, how will technology change the shape of PR and Comms businesses ’ s choice with! Crises have already occurred Iphone 5c was the greatest marketing disaster of 2019 goes Prince... It has to be cancelled because newsflash, gender has nothing to do rife society. Executives were still defending it policy, terms & conditions and to receive more feature rich like. It not war-gamed to see how he would come across, airbnb revised marketing disasters 2019 of the mistakes... And exciting their mouths as always Andrew ’ s commitment to safeguarding the public issues: it against... 5 Great marketing disasters that will Make you Laugh June 26, 2019 Reply hasn ’ t keen year!

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