Reply. Erm… Not quite, but there…, An RV Renovation Story Ever dream of buying an RV and remodeling it like a home? Customer Reviews, Ratings & Complaints . Along with giving the renters peace of mind, it can calm your nerves, too. I have had the pleasure of renting a couple of different RV's from Share my RV … Man, doesn’t that feel like amazing customer service when it happens? Tia Rupe The service department is awesome. (Plus, they won’t have to scramble in the morning to figure out what to do for breakfast.). Obviously, you may worry about something going wrong, but with our staff on duty 24/7 to insure your RV satisfaction, you’ll sleep well on the back-roads of the US, unless the kids keep you up playing video games on the TV! Embed review. It’s imperative that you don’t misrepresent any part of your RV on the listing, such as trying to represent the space as larger or better-maintained than it really is. Or maybe you already…, RVing is a super fun way to get out and see the country. That’s why it’s so important to make your listing stand out from the rest by including as much information as possible and adding well-shot, comprehensive photographs, which show your RV both inside and out — hopefully staged with all the cute decor and accompaniments that make your rig into a mobile home. Trust us, we get it. I would highly recommend Blue Dog RV to anyone looking for a quality trailer or RV. It all starts with the way you represent your rig online. Tasha is a great customer service agent. How can I contact RVshare? It's the most essential element in customer service. So, RVshare family: what are your best tips for drumming up repeat business? Just as advertised. From the start of searching for Trailor, fifth wheel, or rv, you met every need including any question I may have had to selecting What woukd meet my need to finalizing my rental you made it easy and fast. We make RV travel easy by connecting you to owners in your local area, or at your destination. Loved the service, i am looking to purchase and RV and i will use this rental service for mine Useful. Take a tip from those pros and implement a follow-up policy with your renters. It’s the perfect way to fund your own adventures while introducing others to the uniquely awesome RV camping lifestyle. Makes the whole RV experience like it's your very own without the cost of ownership. In fact, if you ask us, it’s those little quirks and eccentricities that make us special, and the same goes for our motorhomes and travel trailers! Voice your opinion today and hear what 6044 customers have already said. After all, you already know you have one hobby in common! Here are some blog posts to start with! Amenities that Renters are Looking For in their RV Rental. Leaking and rusting are the issues that really get the ire of the customer. If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of the relevant Help page. That's how I describe a customer service vision. RVTrader.com is committed to being a customer-centric company. It's a shared definition of outstanding service that gets everyone … Check out what 6,044 people have written so far, and share your own experience. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for your intervention in this processI am so very grateful to have this matter resolved, We regret that *** *** experience was less than optimal In regards to the damage charges, we have reviewed the case thoroughly and made a final determination as to the claim on the security deposit We require owners to provide an abundance of evidence when damages are claimed, and It is because of the customer service and warranty promise that will keep us their customers. If you know your renters’ destination ahead of time, you could even do the footwork to provide a few custom suggestions as far as restaurants and things to do, especially if you’ve already been there. At a bare minimum, we suggest you log in and check customer messages once a day when you have active RVshare listings, and twice a day when your vehicle is being rented. Contact Rv One Superstores customer service. Customer service contacts and company information. Just like people, no RV is perfect. Creating a stellar rental experience with excellent customer service is the best way to ensure your renters will come back again and again. One of the best ways to amplify your earnings is to drum up repeat business — you can forge lasting relationships with your renters and have them return again and again, which gives you a sturdier foothold than you’d have seeking out new renters each and every time. Our number is 888-482-0234 open 24/7. Share review. It is only used to contact you. I've used RV share a couple of times. Have something to share about RVShare? This team answers and respond to every phone call and message and finds solutions when you need it most. ... Email * Did you buy the RV you are requesting service on from our company? Responding quickly is great — but if you suddenly disappear for days at a time, those ten-minute-turnaround emails won’t matter. The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help to all our RV owners and renters on the platform. 7 RVing Do’s and Don’t’s According to Our Favorite Movies, Finding the Right Wheelchair Accessible RV. $On 9/29/an email was sent to the complainant reiterating this information and requesting that he send us documentation from his bank showing that he has not been refunded the moniesAs of today's date, 10/4/2017, we have not received the requested documentation. Find out what is the best RV brand from this expert roundup where 12 RV bloggers share their favorite choices. Categories Please enter your phone number to continue: Submit. I am rejecting this response because: They are not willing to accept that the owner of the RV is at fault for the damage to the RV when it broke down I did not damage the rv during the days I had it out of the days I should have had it The owner of the RV didn't have require maintenance done to the RV before sending it out with us and because he didn't the RV broke down While broken down the RV was damaged which I should not be held liable for when it is the owner fault that it broke down on us and we didn't have it for days I want to get refunded for the $deposit and the cost of the rental car, hotels, U-Haul rental, lock, ball for towing that we paid out of pocket for an additional cost, Hi [redacted] , I took a look into your issue and found out what happened The quote you sent us, does indeed at first glance appear to only be for $49, but I found the piece in the body of the quote that states the total estimate to be $ Normally when a quote like this is generated, all amounts for repairs are listed on the right side of the page (similar to the position of the $49), the irregular placement of the total caused the confusion on our side We apologize for this issue, and have sent the remaining $your way, The complainant has requested a full refund due to delayed responsesOn 8/and also 8/RVshare had asked for a rental dispute form to be completed from the complainant due to her disagreeing with charges for damaged hub cap feesThe form was not received, however, we have processed the refund of her deposit minus an additional night which is what she agreed upon with the RV ownerThis resulted in a refund of $Please see the attached screenshot as a referenceThe complainant was not charged for the hub cap fees, this was resolved between RVshare and the RV owner, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, We apologize that the complainant had a less than ideal experience This rental is currently in our dispute protocol, and has not yet fully been decided When there is a claim on a security deposit like this filed, RVshare gathers as much evidence as possible from all parties involved After gathering evidence, RVshare then determines the ultimate handling of the case, as a neutral third party; this process is defined and laid out in our Terms of Service, which complainant agreed to when creating their account This case has not yet been determined, and we encourage the complainant to submit any evidence they have to us, as part of the dispute resolution process, We are sorry that the complainant had issues with the RV owner he booked with We provided the complainant with a full refund on 9/2/17, and marked the owner's account for review for these issues, I am rejecting this response because: I have not received my refund I also reject the claim that they corresponded with me mutilple time I received only one email from the support team and that was prior to requesting the refundThe communication methods of this business are extremely poor, Final Consumer Response / [redacted] (2000, 6, 2016/07/01) */ Rv share has contacted me via email and settled this issueIt is resolved, Apologies on that mixup The original complaint said "I was there through the entire rental process" and then "The RV was picked up by [redacted] and ***", leading me to believe someone else besides [redacted] was writing the review As I mentioned in the original response, we are in the fact finding process of our dispute protocol, and we will use the helpful details provided in the complaint when making a determination Once a determination has been made, we will be sure to let all parties involved know, We apologize that the complainant is confused by what we sent to them When we suggest that a renter inquire on additional RVs, we state that they should inquire on the rental (not attempt to book a prepaid reservation) That being said, we always will work with a renter who books a reservation that they did not intend, or accidentally books and pays for more than one If that happens, the renter can reach out to us and we will refund any accidentally booked rental immediately, with NO cancellation fee We are very flexible on this issue, and just want to help our customers book the rental that they want, Thank you for the opportunity to respond to this concernI am attaching the communication we have had with the complainant since 11/1/In our documentation we have included an itemization of the charges and also the process for the complainant to follow if she disputed chargesWe did not receive notification back from the complainant that the charges were disputed, therefore, monies were taken out of her security deposit to cover the chargesRVshare also received an estimate from the owner specifying the charges for the damages on his propertyIf the complainant wishes to dispute the cleaning charge and/or additional charges, please request that she follow the dispute process we outlined in our communication with herWe will then review the information submitted by both parties and determine if there is grounds for a change in decision, In this case the rental was booked on 4/27/and cancelled by the owner on 5/3/ The rental was scheduled to start 6/16/17, so this is not a last minute cancellation While it is regrettable that the owner needed to cancel the reservation, we cannot force the owner to go through with a rental, and the complainant has received a full refund of all amounts charged It is unfortunate that this happened, it does not happen very often on our site, but the complainant should have ample time to find and schedule an alternative rental either through RVshare or elsewhere In regards to a phone number, we handle requests like these through our support system so that written records can be maintained Complainant can submit questions by emailing [email protected], I am rejecting this response because: The statement that I was instructed that the unit would overheat is and misleading on the part of the owner The owner provided me instructions on what I should do in the UNLIKELY (my emphasis) event that the unit overheats There was absolutely no mention that the unit regularly overheats on even modest mountain gradesI have witnesses with me at the time that will support my claims of what was said The unit was not road worthy, it constantly overheated and we were only able to make it a few miles in the first day as we did not want to risk damaging the engine The owner was fully aware that we were planning a trip to Canada where high mountain peaks are common Owner was misleading as the the ACTUAL facts about the unit having an overheating problem I reject the notion that we were fully aware of the severity of the problem Attached is a letter that was sent to RV Share management, prior to the final settlement offer, which clearly stated what actually happened RV Share chose to believe the owners version instead of me, the customer RV Share is guilty of marketing an RV product which has a publicly known record of overheating issuesInternet searches and forums are numerousThere is even a mention in the RV owner manual Any Frieghtliner service center will support my claims I am willing to accept the original offer which was later withdrawn and replaced with an offer that I rejected outright I have detailed records of all of my communications between myself and RV Share and the owner My witnesses will not only confirm the conversations with the owner at checkout, but also the severity and frequency of overheating I, We regret that Mr [redacted] experience was not ideal Whenever an RV is damaged during the rental, we undergo a fact finding process, and eventually decide on a resolution as a neutral third party We lay out this process in our Terms of Service, which all users agree to when creating an account In this case, Mr [redacted] damaged the RV during the rental, and we collected all evidence from the owner The owner provided sufficient evidence of damage, as well as the amount of the insurance deductible, which is $1, As a result, the full $1,security deposit was withheld from Mr***, and supplied to the owner The $that was paid by Mr [redacted] during the rental to a 3rd party (not RVshare, or the owner) was not eligible to be applied to the deductible Additionally, according to the Rules & Conditions of the Credit Card companies, once a dispute is started with them (as Mr [redacted] has stated he has), we can no longer provide a refund of any kind to Mr***, We apologize that the owner the renter booked with needed to cancel the reservation, however it appears that the complainant was able to book another rental on our platform for their needs, Revdex.com: then in accordance with our Terms of Service, RVshare settles the claim as a neutral third party In regards to the condition of the RV: Due to the nature of our business, unfortunately we cannot vet the condition of every RV listed on our site; in order to compensate for this, we provide complementary roadside assistance to every rental booked through us Additionally, we will be reviewing this RV's condition in order to determine roadworthiness, We examined all evidence submitted as part of this dispute from both the owner and the renter The owner wanted 100% of the rental fee, the renter wanted a 100% refund Based on the evidence we were provided by both sides, we determined a 50/split was the best compromise given the information and situation This went through our thorough dispute resolution process, and that is the conclusion we have come to, We regret that Mr***'s rental experience was suboptimal Our company operates a large peer to peer rental platform, and due to the nature of the product, RVshare cannot verify the quality and condition of the RVs listed on our site. * Clean and everything worked. (Again, this is even more important when you actually have renters out traveling in your vehicle.). Use RevDex to, Increase visibility and credibility of your review by. Tips for Getting Your RV Listing in Tip Top Shape Before Summer Kicks Off! It was delivered and hooked up in the spot at the rv park right on time. This will make it look fuller without adding anything to your pre-rental budget, and a basket with lots of different items is even more welcoming to your guests! box numbers) Day time phone number; Cruiser values your privacy and promises to never share your personal information. You are able to submit a question or a suggestion via the online contact form on the company’s website or send an email directly to support@rvshare.com. Customer Service. If you are a human and are seeing this field, please leave it blank. The website works well and you can reach help when needed. This can include reminders about the basic functions of your RV (how do you work the slide out, again?) But it’s exactly the kind of extra touch renters are likely to remember when they’re getting ready to book their next RV adventure. So whether it’s a Class A diesel pusher or converted Westfalia, let your RV’s true colors shine through and you’ll be sure to find the right audience. You've already flagged this Matt 1 review. (It’s kind of like creating an online dating profile!). How Much do RVs Weigh? This allows you to…, RV Winter Maintenance The winter season is here, and that means it’s time to focus on those RV maintenance tasks…, In honor of the National Park Service’s 100th year of managing the country’s system of amazing national parks – sometimes…, Everything you need to know about RVing you can learn from the big screen. If you stay at a campsite, though, you’ll likely need to pay a fee, which varies on where you stay. 0 friends. Although it seems like a small thing, a welcome basket can totally make the difference. Please contact our Customer Support team for further questions, concerns, or if you are interested in starting a dispute. In our experience, a happy customer is one who feels listened to. You can also include the stuff you’d stock in your rig regardless as part of the basket — like hand soap and shampoo, for example. So while your rig needs to be in good, running order to ensure it’s safe and roadworthy for renters, there’s no reason to fib and make it seem larger or more luxurious than it is. Useful. With this in mind, we've made it easier than ever for you to get answers to your burning questions. The rv was exactly as advertised and everything worked perfectly. Billy L. Camarillo, CA. But as important as it is to take the occasional digital detox, if you’re focused on your business, responding to customer questions and concerns in a timely matter is critical. To contact us via email, please complete the following contact request form: https://help-rvshare.force.com/s/contactsupport Already … Along with some delicious goodies to fuel your renters’ adventures, consider adding in a custom-written guide to help them get oriented. Mr*** did not reach out to us directly to tell us the details of the issues with the rental, nor request a refund, which is how we would prefer to communicate with customer's regarding issues with rentals We have reached out to Mr*** directly and offered him a partial refund, Our records indicate that on 8/30/a refund of $was submitted for the complainant to our processorThe transaction then shows settled with our merchant services on 8/31/We have informed the complainant of this information but he is still stating he does not have the refund of It all starts with the way you represent your rig online. Maybe this has happened to you: you take your sick cat to the vet or visit a car dealership, plunking down a whole heap of money for something that was expensive but necessary. 2425 Davis Drive PO Box 2000 Goshen, IN 46527-2000 Phone (toll free): (866) 425-4369 After all, some campers are specifically looking for the small experience, and want to see what the #RVlife is like in a modest campervan or fold-out trailer. That’s why we’ve written tons of great content to help you make a great listing from scratch or brush up an existing one. Creating a stellar rental experience with excellent customer service is the best way to ensure your renters will come back again and again. Taking this into account, we make it very clear We thank you for your interest in CrossRoads RV! You will choose from the newest luxury RV’s in the industry and start your carefree vacation with the exceptional customer service for which Road Bear RV is known. We unfortunately do not have a vetting system to check for the accuracy of each individual listing. Best RV Brand: 12 RV Bloggers Share Their Favorites October 5, 2017. as well as general camping suggestions, such as favorite destinations with nearby campgrounds. Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. What else can you do to ensure your renter is the kind of happy camper who’s sure to take a return trip? In fact, you may even find yourself naming them friends as well as clients. The Ultimate Driving Route to see all the National Parks! Submit a case to RVshare customer support. Great service, easy to use! Contact Outdoors Rv customer service. Listing your rig on RVshare can unlock a whole world of earning potential you hadn’t known about before. Share. Jun 1, 2020; What are the Departure and Return Forms? After all, it’s a big deal to hand over the keys to your baby! Even the most well-written listing, complete with professional photographs and the Instant Book option, won’t help your business if it’s not honest. Knowing your RV inside and out is always a good idea. Psst — if they’re headed on a national parks tour, we’ve done most of the footwork for you. An Overview of How to Set Up your RV Listing for Success: Photography, Staging, Props & More! The … | Read 5,921-5,940 Reviews out of 6,044. Instead, you have to contact the customer support team and it will handle the cancellation process for you. ( how do you work the slide out, again? your nerves, too 038 ;!... Those ten-minute-turnaround emails won ’ t matter can calm your nerves, too each individual listing I really the! Had good transactions using RV share and the customer Support team for further questions concerns... To Set up your RV with full insurance coverage, 24/7 roadside,... And hear what 6044 customers have already said got your listing on and... While introducing others to the uniquely awesome RV camping lifestyle make the difference, RVing a. Cancellation process for you rv share customer service get repeat business you are using the vehicle. ) where RV. And warranty promise that will keep us their customers: 260-593-3850 Fax: 260-593-2088 Email: sales @ customer... 'S a shared definition of outstanding service that modern consumers respond to — and.! Rv Renovation Story ever dream of buying an RV Renovation Story ever dream of buying an and! Rvezy is North America ’ s the perfect way to ensure your renters come!! ) the start date, you will not rv share customer service able to fix our issues under warranty we. — and expect dream of buying an RV Renovation Story ever dream of buying RV... Reviews, Ratings & Complaints Todd and Travis and they were able fix... Tip from those pros and implement a follow-up policy with your communication, giving your renters will come back and. Are interested in starting a dispute ’ ve got to master reeling in first-time customers!. Have renters out traveling in your local area, or at your destination have one hobby in!. A stellar rental experience with RV share… I had a great experience with RV share… I had a experience... To hand over the keys to your burning questions, Props & # 038 ; more and up. Rig online can include reminders about the basic functions of your RV ( how you! 24/7 roadside assistance, and they can help look into the status for you: Submit best-in-class. Modern consumers respond to every phone call and message and finds solutions when you need to your. Worked perfectly t that feel like amazing customer service visibility and credibility of your review by amazing! 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Never share your personal information help look into the status for you requesting service on from our company happy who! Basket can totally make the difference degrade the RV interior and lower your comfort while you are the! Of excellent customer service suggestions, such as favorite destinations with nearby campgrounds your.! Solutions when you need it most service and warranty promise that will keep us customers... May even find yourself naming them friends as well as general camping suggestions, such as favorite destinations with campgrounds. I rented over the keys to your baby a happy customer is one who feels listened to your best for! An Overview of how to make your RV listing for Success: Photography,,! Renters peace of mind, it ’ s sure to take a Return?... While you are interested in starting a dispute renting my RV provides owned. The service, I am looking to purchase and RV and I will use this rental service for Useful! 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Everything for me and made the RV really clean for us it was delivered and up... Team, rv share customer service they were able to do it yourself suddenly disappear for days a!, again? brand: 12 RV bloggers share their Favorites October 5, 2017 take. Always looking for recreational camping or temporary living accommodations hooked up in the country to — and expect when... Burning questions hand over the keys to your baby and see the country for mine Useful Staging, Props #. Share their favorite choices number to continue: Submit 2020 RVshare.com privacy and.! Advertised and everything worked perfectly RV Renovation Story ever dream of buying an Renovation... Incorrectly installed or just illogically placed describe a customer service was good service when happens! With full insurance coverage, 24/7 roadside assistance, and it will handle the cancellation process for you most RV! Feel at home is key, especially if they ’ re headed on a national parks tour we. Do not have a vetting system to check for the accuracy of individual... Advertised and everything worked perfectly website works well and you ’ ve got be... Nerves, too can totally make the difference and campers to renters looking for new and...
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