Find Kaseya specifications and pricing. Once you are signed in you'll be able to: © 2020 GetApp. They have Kaseya Connect every year in Las Vegas. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). Service Desk Integration $100 USD / month and a $495 USD implementation fee ⦠... Pricing for Service ⦠with requirements that low you would think their software would run fast. 4. measure applications availability UpdateKaseya Boosts IT Complete Security Suite with Acquisition of Graphus >>. By default, the tickets displayed by Live Connect are for the Ticketing module only. 5. The Blueprint covers Kaseya Vorex's features and more in this review. United States, Canada, United Kingdom, Australia, India, Germany, Mexico, recommended this to a friend or a colleague, A complete IT service management (ITSM) tool for business, IT management tool to centralize & launch remote connections, APM solution for identifying the root cause of bugs & issues, #1 Hybrid Cloud Backup-as-a-Service Solution for Providers, Compare user recommendation rating with alternatives, Virtual machine backup and replication for Hyper-V & VMware, Compare value for money rating with alternatives, Compare features rating with alternatives, Remote Monitoring and Management Software, Business Intelligence & Analytics Software, Access exclusive content (security data, quarterly reports, â¦). Also of concern is the price increase vs. the extras we are getting with Service Desk. Here's how Kaseya ⦠The Kaseya BMS Service Desk module is the central place to manage all your customersâ support tickets. 1. Once you have followed the easy-to-read guides from Halo Service Desk and/or Kaseya RMM, you simply add the details into Halo Service Desk. Compliance and audit ReportsConsunfortunately using kaseya core modules, it is not stronger to manage network devices. Terms of Use | Privacy Policy. ProsKaseya just scaled up on my number of end points without any issue over the years. Integrating Service Desk and Live Connect. One of Customer Thermometerâs original founders, Mark, is speaking about his new book and training company, Helpdesk Habits. Kaseya VSA offers the following support options: Forum, Knowledge Base, Video Tutorials, Phone Support, FAQs, Online Support, GetAppEdificio SPACESC/ Pallars 193, 2ª planta 08005 Barcelona, Spain, © 2020 GetApp. ServiceDesk Plus MSP provides a comprehensive service desk to managed service ⦠An integrated suite of IT service-ready, revenue-generating solutions to satisfy any MSP or IT would like. 9.5.2.1427 Maintenance Release â 5 December 2020 9.5.2 Feature Release - 25 November 2020 I manage over 250+ devices on my own, with the help of Kaseya VSA. 7. the software is extremely slow and takes 1-2 minutes to load each page. Except support never called us and when we called them they said they couldn't do anything but email us links. Consterrible customer service, NO Support, slow, lousy features for the price. The service desk module in VSA is what it has been for the past 5 years or longer and will not improve. All Rights Reserved.GetApp® is a registered trademark of Nubera eBusiness S.L. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. Everything you need to run your IT business - All At One Low Price. Predict problems Kaseya Service Desk. Prepare and present service and monitoring reports to management regularly Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk⦠How to Turn your Customer-Facing Teams into Help Desk Superheroes with Mark Copeman. Kaseya has hinted that they are not doing any improvements to the VSA service desk module. ProsKaseya is awesome in the automation department. Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. Help Your Clients Accomplish CMMC With Compliance Manager, Help Your Clients Nail GDPR Compliance With Compliance Manager, Kaseya VSA Integrated Workflows with BMS and IT Glue, Kaseya Boosts IT Complete Security Suite with Acquisition of Graphus >>, Track and manage incidents, problems, service requests, and change requests through a single pane of glass console, Automate remediation and escalations with rules-based procedures, Establish fine-grained control of Service Desk access through comprehensive roles and scopes. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) Kaseya Service Desk provides a comprehensive and flexible helpdesk environment, that consolidates all incidents, requests, problems and change requests in one centralized management interface. ConsI'm not a fan of the app as the functionality seems to be spotty. Pros: Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya ⦠Real-Time Dashboard The Service Desk dashboard provides help desk managers with real ⦠I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. Below are some frequently asked questions for Kaseya VSA. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. 2. GetApp® is a registered trademark of Nubera eBusiness S.L. Increase Security in multiple layers Monitors Server Windows Operating System performance and takes action to resolve problems Kaseya Service Desk Workshop Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on June 27, 2012 DAY ONE . Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. I wish they would hold it somewhere other than casinos and strip clubs. 2 Kaseya Service Desk Workshop WORKSHOP INTRODUCTION . Their billing department could be improved, but they're working on it. Monitors network Devices status and performance and escalate actions See the latest ratings, reviews and troubleshooting tips written by technology professionals working in businesses like yours. So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.ConsThe product works great on Windows machines, but updating a Mac can be tricky. 10. Their customer support is top notch and they work hard to help you. However, you may want to consider other IT Management Software products that got even better scores and satisfaction ratings. Both new and existing users can sign in with LinkedIn. So we tried using the software ourselves and called support for help. I could not do my day-to-day job without Kaseya VSA. IT Systems Management Software for Internal IT and MSPs. 3. This has helped me in the process of updating all of our devices to the newest Office and Windows 10. 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