While shipping costs were often previously hidden in Seller Terms or could appear as a surprise after an order was placed, now shipping costs are a lot more transparent and clear to you from the start. link will appear on the order page. Give it a few days. I spent 50 bucks on it, which for me is a lot of one record. If there’s still no communication line established, we’ll be in touch with them and will also give you further instructions via private message or email on how to proceed. Doing so will automatically cancel the report. If the seller does not respond to your message in 4 days, then a blue "Seller not responding?" Why Can’t I Change The Status Of An Order. I payed for an album that I really enjoy. After 4 days of seller inactivity on an order, a "Seller not responding?" Failure to do so within 4 days will result in an account suspension. Seller Not Responding & Buyer Awaiting Response; How Can I Report The Suspicious Behavior Of A Buyer In The Marketplace? They’ll receive an automated ‘Buyer Awaiting Response’ notice from Discogs to prompt communication on the order page. Follow along as we present five ways to delight your buyers! After 4 days of seller inactivity on an order, a "Seller not responding?" Javi is a Spanish immigrant currently living in Amsterdam and our social media and blog guy. Started by 2TuffRecordShop 7 months ago, 3 replies. Shipping Policies are a requirement for all Sellers on Discogs starting November 1, 2020 (Please note, the timeline for this requirement was recently adjusted. After four days a ‘Seller Not Responding?’ link will appear on the order page. Read more about this update here). We will also send a notification to you (via private message and/or e-mail) with further instructions. March 06, 2018 05:59. To change your preferred language, please choose a language using the dropdown. However, there may be a time when a seller follows up, but does not provide the resolution the buyer is looking for. If you have been suspended for a Seller Not Responding report, please contact them via the ticket form once you have replied to the buyer on the order page. Failure to do this may result in an order cancellation due to Non-Paying Buyer." TTP2020 review is complete TTP2020 review is complete and well-balanced, and I'm not going to add anything. Question is: If I leave an item into my cart for too long, not only do I get a ‘polite’ message informing me that the item has been sold, or is just no longer available, it seems to me, that I’ve been ‘blocked’ simply for not purchasing an item within a given time, maybe? ... use the Seller Not Responding feature to send a notification to the Seller. Actively working on delighting your Buyers makes the difference between an OK Seller and a Superhero Seller. If your buyer isn’t communicating, try first to establish contact with them on the order page. I Just Received My First Order! The only way for this suspension to be lifted is manually by the Discogs Community Support team. Hopefully, that record (or records, no judgment here) will find its way into your hands in no time. Discussion and community for buyers, sellers, contributors and users of the Discogs.com marketplace and database. The Buyer’s Discogs Address Is Different From Their PayPal Address. What Can I Do If A Buyer Is Not Communicating? Been a longtime customer, never had this, feel as though I’ve got it all ‘Pete Tong’? If you’ve been waiting with the patience of a saint but still haven’t heard anything, check the order page. Now, What Do I Do? You'll need to contact the seller to ask them to cancel it for you, which kind of defeats the object right now as the seller isn't responding, I know. To do so, click on the order that you would like an update on. Your only option is to send a support request to management to ask them to do it. This will cancel the order, issue the buyer automatic negative feedback and you will … Their new policy has put an end to a working formula. A buyer can click this link to file a Seller Not Responding report. We are encouraging Buyers and Sellers to use a protected payment method. I Had An Unpleasant Interaction With A Buyer. Shopping on Discogs is set to get a lot easier for Buyers, as all items available in your region are displayed with the shipping costs below the item’s listed price. This will begin an automated process where Discogs contacts the seller to prompt communication on the order page. Or whatever?.Should I just keep items I wish to buy later, in my want list instead of ‘cart’ or….? link will display on the order page below the Messages box. https://www.discogs.com/support Seller Not Responding reports and Buyer Awaiting Response notices are part of an automated process begun by the buyer, to prompt communication on the order page from a seller. When a Seller Not Responding report is filed, marketplace access will be automatically suspended if the seller does not provide a response or update within four days. The seller will have 4 days to send a message on the order page before we check back. This will give the seller another 4 days to respond. Discogs. Another reason for an account suspension is failure to respond to buyers who have placed orders with you. How Can I Remove An Item From An Order Page? The Buyer’s Discogs Address Is Different From Their PayPal Address. Before freaking out keep in mind that the seller could have been tied up with other things, might not have a computer handy at all times, or could have connectivity issues. Buyer complaining yet not responding. They do not provide any support to sellers in contentious situations such as negative feedback. We’re tackling some commonly asked questions among our community to help you get the most out of Discogs! If you have been suspended for a Seller Not Responding report, please contact them via the. Doing so will automatically cancel the report. They continued with the purchase and now complaining via message it is punched off centre, I have responded to them via discogs and via their email yet they do not respond to me. This will give the seller another 4 days to respond. A buyer can click this link to file a Seller Not Responding report. The Seller not responding? We love vinyl record albums, cassette tapes, CDs, minidiscs, shellac, wax cylinders, 8-tracks, reel-to-reel, even memory sticks. We have detected English as your language preference. Discogs is biased 100% towards supporting buyers. Discogs How To: What To Do If Your Order Hasn't Arrived - Discogs Blog. Click this link to give the seller a nudge. And I messaged discogs too with the seller not responding. You can find this page by the Marketplace tab at the top of the Discogs page > Purchases, then click on the order number. What Should I Do? Making your customers happy is more simple than it might look, and it will help increase your customer satisfaction and sales at Discogs. Update Your Notification Settings », Was this article helpful? As this hasn't been a great experience so far I'm either considering cancelling the order (how do so isn't clear under these circumstances) or just waiting until the end of the report period. This is only possible on orders no older than 90 days. When he's not working 9 to 5 (what a way to make a living), he spends his days obsessing about music, spending his Discogs salary on attending gigs and festivals, and going to the movies more than any doctor would recommend. After I payed the seller has just disappered. This will begin an automated process where Discogs contacts the seller to prompt communication on the order page. Discogs will now probably reply here with a bunch of nonsense but lets be honest all buyers on Discogs should be allowed to leave appropriate negative feedback (not defamation , not rude , but factual) which should stick and NOT be removed becuase a seller contacts them and gets there way. What do I do if a Discogs seller is not responding to anything? /r/Discogs is for physical music aficionados. Sellers may cancel an order if the Buyer’s shipping information listed in Discogs does not match what is listed with their payment provider. As a small seller it's easy to see that you're not welcome anymore on Discogs. Let’s talk about what to do when it feels like you’re being ghosted by a seller. They’ll receive an automated ‘Buyer Awaiting Response’ notice from Discogs to prompt communication on the order page. Want to stay up-to-date on Discogs news, and receive Community Tools straight to your inbox? If you have already issued the buyer their invoice, once you have waited 4 days, you will have the option to cancel the order due to a Non-Paying Buyer. It could be that they need a prompt or a reminder to continue with the order. They will only now remove feedback is a buyer requests it. In order to keep bringing new buyers to your Discogs stores; support the biggest Database of music releases, artist, and labels on the planet; and stay competitive with other e-commerce options, we’ve got to keep up with the times and deliver an experience closer to what online buyers … This is only possible on orders no older than 90 days, If you are a seller who has received a Seller Not Responding report, simply write on the order page within 4 days of receiving the report. If seller does not respond, simply place a dispute with Paypal and leave appropriate feedback. Yes They continued with the purchase and now complaining via message it is punched off centre, I have responded to them via discogs and via their email yet they do not respond to me. If a seller is not communicating as necessary to resolve an order, a buyer can file a Seller Not Responding report. Please check your mailbox for system notifications about this. So you’ve found a record you can’t live without, you’ve placed an order, paid, now all of a sudden you’re getting nothing but radio silence from the seller. 'All That You Can't Leave Behind' is an album that you actually can't leave behind Seller/buyer will always want to be in touch with each other,so the diversity of shipping costs is best handled that way,not through a rigid system that misleads the buyer what option is the "best". How Can I Merge Multiple Orders Together? link will appear on the order page. If it’s been more than 4 days since the last message from the seller, you can start the Seller Not Responding procedure. eBay is currently the only alternative, albeit slightly above discogs and with a limited catalogue. Just, now that this coronavirus crisis is ravaging the world economy, it is to be hoped that discogs will go bankrupt, so maybe some other marketplace for vinyls can arise. After doing some research I have noticed that a "Seller Not Responding" report can be made after 4 days where Discogs will attempt contact and the seller has a 4 day period to respond. Started by 2TuffRecordShop about 7 hours ago, 3 replies. No. Consumers complaining about Discogs most frequently mention negative feedback, customer service and long time problems. In that situation, we would advise the buyer to contact us at help@discogs.com and let us know that a Seller Not Responding report has been filed, but the issue has still not been resolved. […]. link will appear under the message box on the order page. Unfortunately, buyers cannot cancel orders via the order page. 14+ days to ship something when buyer paid promptly is bullshit and unacceptable in most cases. What Can I Do If A Buyer Is Not Communicating? Seller Not Responding reports and Buyer Awaiting Response notices are part of an automated process begun by the buyer, to prompt communication on the order page from a seller. If a seller is not communicating as necessary to resolve an order, a buyer can file a Seller Not Responding report. If the seller doesn’t respond to you their account will be suspended until the issue is resolved. If there’s still no communication line established, we’ll be in touch with them and will also give you further instructions via private message or email on how to proceed. I wouldn't contact Discogs tbh unless the seller is being rude. Let us know if you have a burning issue we can cover for you, and remember our Community Success team is here to help at any time of the day or night! What Should I Do? Discogs policy states that sellers have 4 days to respond to a buyer’s message. * Seller not responding after 4 days (you have paid, 4 days later status still says "Payment Pending") "If the seller does not respond in 4 days, you can use the Seller Not Responding feature to send a notification to the seller. […] If the seller is no longer communicating, go back to that order page and click ‘Seller Not Responding?” link under the message box. Failure to do so within 4 days will result in an account suspension. Most of the time it’s just a case of innocent miscommunication and is quickly resolved. notices are part of an automated process begun by the buyer, to prompt communication on the order page from a seller. So I guess i’ll wait a while and try again later. Discogs has a consumer rating of 1.77 stars from 81 reviews indicating that most customers are generally dissatisfied with their purchases. Great ‘seller not responding’ information, as i’m in the middle of one right now! You can click this link to send an automated message to the seller notifying him that a response is needed. Not a single word. The seller will receive an automated message from us prompting them to respond. Why Can’t I Change The Status Of An Order? If a response is not given after another 4 days, the seller's account will be suspended until the issue is resolved. Discogs ranks 19th among Music Discovery sites. Discogs is biased 100% towards buyers. Service 4 Hello! If you are a seller who has received a Seller Not Responding report, simply write on the order page within 4 days of receiving the report. Buyer complaining yet not responding. I messaged them like 4 times. The only way for this suspension to be lifted is manually by the Discogs Community Support team. 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